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Kinetic has a wide range of internet connection types, much like the Leonardo da Vinci of internet providers. Traditionally, Kinetic focused on DSL, but it has made significant investments in fiber infrastructure in recent years. This allows it to upgrade or even replace existing DSL connections. Kinetic has branded this expansion in fiber connectivity as "Kinetic by Kinetic," with most of its internet plans now carrying this name.
Kinetic's services cover 18 states, making it the sixth-largest DSL provider in the U.S. Additionally, its fiber network reaches approximately 1.6 million customer locations. For those with access to its top fiber connections, download speeds can reach up to 8 Gbps.
| Connection type | Transmission method | Price (starting at) | Download speeds |
|---|---|---|---|
DSL | Electrical signals through telephone lines | $40 per month | Up to 100 Mbps |
Fiber | Light signals through fiber-optic cable | $39.99 per month | Up to 8 Gbps |
Cable | Electrical signals through copper coaxial cable | $40 per month | Up to 100 Mbps |
Whether it’s choosing your burrito toppings or signing up for an internet plan, there’s often a catch. You might have to pay extra for guacamole (as always), or with most internet providers, you’re locked into an annual contract. However, Kinetic doesn’t require any contracts for its plans, giving you more flexibility.
Insider’s Tip: Although Kinetic doesn’t require you to commit to an annual contract for their internet service, bundling with TV providers like DISH or DIRECTV may require you to sign a contract with those providers. Be sure to do your homework before signing up.
Think of it like being in a crowded elevator in a big city. Once the weight limit is reached, the elevator stops and no one else can get in until the next one arrives. Internet providers use data caps similarly, placing limits on how much data users can consume to avoid overloading their networks. However, Kinetic is one of the few providers that doesn’t impose data caps. You can use as much data as you want each month, whether you’re gaming, binge-watching shows, or streaming content non-stop.
Even though Kinetic doesn’t have data caps, the speeds you experience may still fluctuate depending on network traffic. But it’s one less thing to worry about, and we think that’s worth celebrating!
| Connection type | Data cap | Data cap equivalence |
|---|---|---|
Fiber | Unlimited | Unlimited access |
DSL | Unlimited | Unlimited access |
While robots and computers are advancing, there are still real people working behind the scenes to bring you internet service. That’s why good customer service is critical, especially when you encounter slow speeds or billing issues.
Unfortunately, Kinetic doesn’t have a rating with the Better Business Bureau (BBB), which is often used to measure customer satisfaction. However, keep in mind that people usually only report to the BBB when something goes wrong. A better indicator might be the American Customer Satisfaction Index (ASCI), where Kinetic scored 62 out of 100, slightly below the industry average of 65.
When you need assistance, Kinetic offers multiple customer support options. If your internet is still working, the most convenient option might be the live chat feature on their website, where you can get answers to your questions while multitasking. However, keep in mind that live chat is only available during certain hours.
Still on the fence about whether Kinetic is the right choice for you? We understand it can be overwhelming with so many options. To help you decide, we’ve outlined the pros and cons of Kinetic’s internet service:
| Pros | Cons |
|---|---|
Gigabit fiber speeds | Varying plans based on location |
No annual contracts | Spotty customer service |
Extensive rural availability | Complicated bundling structure |
Multiple connection types | Fluctuating speeds |
No data caps |
Kinetic has faced some challenges with customer service and meeting its customers' needs while upgrading its infrastructure. However, it offers a range of plans that can meet the needs of various types of users, especially those in rural areas. If Kinetic is available in your area, it could be a solid option for high-speed internet.
